brack.ch never again

brack.ch never again... they just sold me used phone as a new one. I start the phone.. and what do I see? A naked picture of previous owner :D ... together with his Hotmail account, and a friends list... :( What is more disturbing that the shop representative did not care at all. Apparently I'm supposed to send the phone on my cost to some 3rd party shop, and they will allow me to buy other things on theirs website up to phone cost.